William Douglas Management Group has been retained to manage the day-to-day operations of the Association and address questions and concerns residents may have.
Contact our Homeowner Services Team for information regarding account inquiries, website registration, forms and closings!
Email: [email protected]
Live Chat @ www.wmdouglas.com
Phone: 704-347-8900 (M-TH 8:30 am-5 pm & F 8:30 am-3 pm)
Berewick HOA Onsite Management Team
Manor House Address: 6625 Berewick Commons Parkway, Charlotte, NC 28278 (Please see accessibility for resident and non-residents below)
Onsite Office Hours: M,W,TH, 9am – 5pm, Tuesday’s 11am – 7pm and Friday’s 9am – 3pm
(Please note that the front door is not open during these times. Non-Residents, or residents without an access card, are only able to walk in during Non resident pick up times below)
Residents:
*Resident must enter through the exterior door with their issued Access Card *
Monday, Wednesday & Thursdays 9:00 am to 5:00 pm
Tuesdays 11:00 am to 7:00 pm
Fridays 9:00 am- 3:00pm
Non-Residents:
*Will not have access to the Manor House until they have been issued an Access Card. Amenity card pick up times below*
Monday, Wednesday, Thursday, Friday 9:30-10:30am
Tuesday 5:30-6:30pm, and
Monday, Wednesday & Thursday 3:30-4:30
Onsite Community Association Manager
Cristina Ponce xt. 219
(reach out to for Vendor related questions, Work Orders, Documents, Budget questions, or Board meeting inquiries)
Onsite Clubhouse & Compliance Manager
Amy Hills xt. 220
(reach out to for Amenity Access, Violations, and Rentals)
Our onsite Community Support/Compliance Managers are responsible for the violations compliance process, ARC requests and Berewick HOA common area work orders.
To report a violation, please visit www.wmdouglas.com/report-a-violation and we highly encourage uploading a photo to expedite the process.
To provide an update on your open violation, download your letter or review the photo, please log in to your homeowner portal by visiting www.wmdouglas.com and going to the “Homeowner Tools” tab and selecting “Violations”. You may also report work orders by selecting “Work Orders” (Please note work orders are ONLY for Berewick HOA common spaces and amenities. Sub association work orders should be sent to the sub management company).
Local Area Information:
Local Services
Electric (Duke Power) 704-594-9400 /
Natural Gas (Piedmont Natural Gas) 704-525-3882
Cable (Spectrum and AT&T)
City of Charlotte (Water & Trash Collection) 311
Important Web Sites
Berewick Community Info: berewickhoa.com
Steele Creek/Southwest Charlotte: steelecreekresidents.org
Local News: charlotte.com
Chamber of Commerce: charlottechamber.com
Charlotte-Mecklenburg Schools: cms.k12.nc.us
Other
To report a street light outage please call Duke Power Customer Service, 704-594-9400 or visit https://www.duke-energy.com/north-carolina/outages/outdoor-lighting-repair-request.asp
To report a traffic, parking violation, or other city ordinance violation, please call 311.
Examples :
– Vehicle blocking a driveway, Traffic light issue, or street sign down (metal poles only)
– Abandoned or inoperable car parked on the street or too close to an intersection
– Trucks parked on the street
– Dog not on leash or Animal Cruelty concerns (Animal Control)
Work Orders- Who do I contact??
| Work Orders are maintenance issues that arise that need to be addressed ie. Leaks, fallen tree, broken sprinkler, etc. Common Areas are typically the responsibility of the HOA. Several areas in the community have two HOA’s, a Master HOA and a Sub association. Please see the information provided below to have items routed to the correct Management companies. Single Family homes are responsible for their own maintenance and repairs. Improvements/Changes to the exterior of a Single Family home is an Architectural change which is not to be confused with a work order, and the homeowner would need to submit an ARC Application (please reach out to [email protected] for documents, or you can log onto the homeowner portal and go to the document section to find the Architectural application and Design Guidelines ).
Bella Sera – Any maintenance issues that occur INSIDE the Bella Sera/Glasgow Village should go to WDM however they should be sent to the Bella Sera HOA and NOT the Berewick HOA. You may submit a work order through the homeowner portal (Please be sure to be under the Bella Sera HOA account). Community Manager- Aiyana Burgette- 704-347-8900 xt.121 [email protected] . The Berewick HOA ONLY manages the Amenities outside of the village. For issues outside of the village, please see below under the “For ALL other work orders” section. Stonehaven – Please contact Kuester for Work Orders. Please do not submit any work orders to William Douglas, as we do not manage this Sub-association KUESTER: Telephone: 803-802-0004 Community Manager Karen McDonald & Bryan Edwards- [email protected] send with subject line “Attn: Karen McDonald & Bryan Edward”. The Berewick HOA only manages the Amenities outside the village. The Berewick HOA ONLY manages the Amenities outside of the village. For issues outside of the village, please see below under the “For ALL other work orders” section.
Prestwick– Please contact Real Manage for Work Orders. Please do not submit any work orders to William Douglas, as we do not manage this Sub-association REAL MANAGE- Community Manager: Shon Gardner & Logan Austin- [email protected] – 866-473-2573. The Berewick HOA ONLY manages the Amenities outside of the village. For issues outside of the village, please see below under the “For ALL other work orders” section. Newbridge/Castlecove: Please contact Kuester for Work Orders regarding the Newbridge/Castlecove Pool or Playground ONLY. KUESTER: Telephone: 803-802-0004 Community Manager Rebekah Rich – [email protected] send with subject line “Attn: Rebekah Rich”. Any other common space work orders should be submitted to the Berewick HOA. Please see the “For ALL other work orders” below on how to do so.
For ALL other work orders – Most sidewalks and streets are maintained by the city and work orders for that should be reported to 311- city of charlotte. Street Lights are maintained by Duke Energy and that can be reported online ( https://salor-web.duke-energy.app/#/home/map ) or by calling 800.769.3766. Berewick HOA work orders can be submitted by logging into the homeowner portal and selecting work orders from the Homeowner Tools pull down tab. You will need to select “Add Work Order” and fill out a short description and detailed request. We also request to have a picture included as to help us better understand the issue. Once all the information has been completed, please hit “Submit”. This will send the work order to the Berewick HOA Community Manager. Please note that work orders do need to be processed in the order they are received, and the process does include having to investigate the matter, reach out to vendors, having to request quotes, scheduling, etc.. We ask all Homeowners to be patient during the process. You will received update notifications as management updates the work order. Berewick HOA Community Manager: Cristina Ponce- [email protected] 704-347-8900 xt. 219
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